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Manage Customer Success to Reduce Churn

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and how to actively manage your business to achieve it. It also looks at the newly emerging Customer Success function. Read More

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Meteor – The next Ruby-on-Rails?

Pretty much every aspect of our lives is being changed by software. Software has the power to delight, entertain, help us communicate, simplify our work, enhance our creativity, connect us to old friends, and so much more. However writing good software is still a complex process that takes too long, and requires too much expertise. Addressing that pain is what makes Matrix’s latest investment, Meteor, so interesting. Read More

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SaaS Metrics – A Guide to Measuring and Improving What Matters

This blog post looks at the high level goals of a SaaS business and drills down layer by layer to expose the key metrics that will help drive success. Metrics for metric’s sake are not very useful. Instead the goal is to provide a detailed look at what management must focus on to drive a successful SaaS business. For each metric, we will also look at what is actionable. Read More

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