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Building Smarter Software: Proactively Deliver Insights

Three years ago I spent a lot of time looking at SaaS business intelligence companies. I loved what I saw in the demos: easy data connections, slick looking graphs, powerful drill down tools and custom dashboards made the tools look like no-brainers. And then I began my diligence calls. All of these bells and whistles were useful for data analysts I learned, but mostly worthless for regular users. Customers didn’t want to become data analysts, they wanted the software to do the work of the data analyst. Read More

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Manage Customer Success to Reduce Churn

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and how to actively manage your business to achieve it. It also looks at the newly emerging Customer Success function. Read More

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Meteor – The next Ruby-on-Rails?

Pretty much every aspect of our lives is being changed by software. Software has the power to delight, entertain, help us communicate, simplify our work, enhance our creativity, connect us to old friends, and so much more. However writing good software is still a complex process that takes too long, and requires too much expertise. Addressing that pain is what makes Matrix’s latest investment, Meteor, so interesting. Read More

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