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“This call may be recorded for training purposes.”

“Please hold.”

“Someone will be with you in a moment.”

“Please hold.”

“Your expected hold time is less than ... five minutes.”

“Please hold.”

We’ve been forced to accept that the beginning of any call to a company’s help desk, customer service, or tech support team starts out with the same pre-recorded words, but what about the conversations you have with real human beings? Perhaps we need to acknowledge there’s a bit of a pattern to those as well.

And who better to break this particular reality to us than the makers of Zendesk, a web-based help desk software client? After all, support call related frustrations are, quite literally, their business.
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The company’s own Matthew Latkiewicz (as well as many of his co-workers) created the video below — which they’ve dubbed “S*** Support Agents Say.” It’s basically a frighteningly accurate summary of every tech support call you’ve ever made ... or will ever make.