Zendesk, Startup Panorama9 Team Up for Cloud-based IT Help DeskThe integration gives small and midsize enterprises a new cloud-delivered, subscription-based, enterprise-grade IT management option.
June 01, 2012
by Chris Preimesberger
IT managers looking for an alternative to conventional on-premises management tools now have another option.
Panorama9, a Danish-founded company that got on the IT map during the last six years by signing major customers such as IKEA and Orkla, announced on May 30 that it has integrated its cloud-based IT management platform with Zendesk, a well-known SaaS help desk software provider.
The combination of Panorama9 and Zendesk turns issues detected by Panorama9 into Zendesk tickets, so IT teams can assign each case to the most appropriate party and track each issue from start to finish, the company said. The integrations offer access to Zendesk’s case management tools for complete control on how to manage issues in the IT environment.
Any Zendesk ticket created by Panorama9 includes detailed information about the issue, along with useful links to the Panorama9 dashboard. This gives IT pros complete visibility into the IT environment and a powerful set of tools needed to troubleshoot and resolve any issues. The ticket will automatically update as Panorama9 detects any changes to the issue.
Panorama9’s dashboard that offers a full view of the system for the IT manager, with real-time tracking and alerts on company assets, IT availability, security vulnerabilities, non-compliant systems, and other features.
Panorama9’s subscription-based service has tiered pricing plans—including a free plan—to fit businesses of all sizes. Zendesk integration is included at no extra charge for any Zendesk subscriber and Panorama9 user with an active “Small” subscription plan or higher. New users can sign up for a 30-day free trial and deploy within five minutes, the company said.