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Zendesk Partners With SugarCRM to Deliver 360-Degree Customer View

Two-Way Integration Combines Sales, Marketing and Help Desk Information

April 04, 2011
Press Release

Zendesk, a web-based help desk software provider, today announced a new integration with SugarCRM, the world’s fastest growing customer relationship management (CRM) company. Zendesk for SugarCRM lets customer support agents seamlessly access SugarCRM customer data from Zendesk, and vice versa.

“In order to provide the best possible service, companies need a holistic understanding of each customer relationship,” said Zack Urlocker, COO at Zendesk. “Zendesk for SugarCRM ensures important details don’t get lost between sales and support, so every customer interaction can build on and strengthen the existing relationship.”

Zendesk for SugarCRM creates a unified view for sales, marketing and customer support data. New functionality includes:

  * Single complete view of customers and opportunities from sales to marketing to support
  * Access to Zendesk’s ticket management functionality directly from SugarCRM
  * Key CRM data can be stored within the Zendesk profile for better decision making

“Nothing is more valuable to a company than its customers,” said Clint Oram, CTO and co-founder, SugarCRM. “With Zendesk for SugarCRM, users are able to see the whole customer picture, from sales to support, including up-to-the-minute customer support information straight from the help desk. All customer interactions are tracked, meaning a quicker resolution time and happier customers.”

Zendesk has more than 60 integrations with leading SaaS applications as well as mobile versions for iPhone, iPad, Android and BlackBerry platforms.

The integration will be available for the Professional and Enterprise editions of SugarCRM and will be free of charge to all Zendesk customers who use SugarCRM.

For more information, visit Zendesk at Booth #503 at SugarCon 2011 at the Palace Hotel, San Francisco.

About Zendesk
Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Groupon, MSNBC, Twitter, OpenTable, Adobe, and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

Zendesk Partners With SugarCRM to Deliver 360-Degree Customer View

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