Zendesk Launches Windows Phone App to Support More Cloud-Based Call CentersJanuary 11, 2012
by Sean Ludwig
Customer help desk management service Zendesk has launched a Windows Phone application to continue helping small businesses with communications support, the company announced this morning.
Zendesk made our list of “Top 10 disruptive cloud companies we’re excited about” because it helps small and medium-size companies create on-demand help desks and cloud-based call centers. The company’s mobile apps for iPhone, iPad, BlackBerry and Android are already helping businesses compete with much bigger players, and now it will also offer Windows Phone 7 app support.
“The addition of Zendesk for Windows Phone accomplishes our goal of enabling agents to interact with customers across the widest variety of mobile platforms,” said Adrian McDermott, Zendesk VP of product and engineering, in a statement. “We want organizations to have the ability to provide support on-the-go regardless of their preferred mobile device. Adding Windows Phone to our suite of mobile apps furthers our goal of democratizing customer support and significantly improving customer satisfaction.”
Like Zendesk’s other mobile application, Zendesk on Windows Mobile will enable companies to view, create and update support issues with clients on the go. Using the Windows Mobile app, companies will be able to respond to customer support requests in real time. And support agents can use Windows Phone’s handy “Live Tiles” to pin information about support issues to their device’s home screen.
The new Zendesk app will join the 50,000 apps now offered by Microsoft in its Windows Phone Marketplace. The Windows Phone 7 platform got a big push this week during Microsoft CEO Steve Ballmer’s last keynote at CES and by Nokia in the form of its hyped Lumia 900 smartphone for AT&T.
Zendesk additionally took a big step this past September by partnering with Twilio to create Zendesk Voice, which lets companies set up cloud-based call centers for much less money than regular call centers. Zendesk Voice is available in the U.S. and Canada, with calls billed at 5 cents per minute.