Zendesk Introduces Zendesk UniversityCustomer Support Best Practices Series Gaining Worldwide Appeal
November 18, 2011
Zendesk, the proven cloud-based help desk software provider, today launched Zendesk University, which offers both beginning training courses for new customers and more advanced courses for experienced agents and administrators. Training courses are available online, in-person at Zendesk’s headquarters in San Francisco, or on site in customer offices.
Zendesk 101 is an introductory course for customers just getting started with Zendesk. Participants learn the essential best practices to get a help desk running smoothly. The course covers all of the features that Zendesk users will be using on a daily basis, with the inclusion of tips, tricks and advice from the experts. It is targeted toward both agents and administrators of the product and leads into the rest of our training series on Zendesk.
In addition, Zendesk University delivers training courses for agents and administrators to get up-to-speed fast and learn advanced functionality that will optimize support team efficiency. The courses are hands-on and include exercises and help desk best practices. This is the same course Zendesk uses to train all its own support agents; Zendesk support is one of the best in the industry with a 94 percent satisfaction rating. What’s more, the training courses are amazing opportunities for agents and administrators to share their experiences with the product and where they’ve been most successful in its implementation.
“I highly recommend this class for anyone setting up Zendesk,” said Jason Howard, Customer Support Manager, Livescribe. “It was very helpful to not only receive direct input and advice on my implementation but also see how other users are applying it in their environment.”
“Zendesk University is our response to the large number of customers asking for training courses that will teach them how to get the most out of Zendesk,” said Zendesk COO Zack Urlocker. “Regardless of how easy or intuitive a solution is, training courses such as ours go the extra step by teaching best practices on how to implement these features in the most efficient and effective way possible, lessons that can redefine how your organization tackles customer service.”
All Zendesk courses are co-developed and delivered by CustomWare, an international services firm that specializes in helping fast-growing companies deliver services to their customers. In addition to Zendesk, CustomWare also delivers education and professional services for innovative companies such as Atlassian, Cast Iron Systems (an IBM company), Get Satisfaction, Kaazing, Nitobi and Contegix.
“We’re excited to be working with Zendesk and have designed a highly efficient training course that not only brings your support team up to speed on Zendesk’s functionality, but also brings it to the next level, quickly, by leveraging best practices and getting everyone on the same page. Having just finished a15-city tour across Europe that was met with phenomenal success, we’ve incorporated best practices in Zendesk customer support, while giving attendees the opportunity to share their experiences and insights into how to make their help desk delight their customers.”
Zendesk University course offerings are available at http://university.zendesk.com
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com .