Zendesk Extends Mobile Offerings With New Releases of iPhone and iPad ApplicationsMore Than 75 Percent of Zendesk Mobile Users Access Web-Based Help Desk Software via iPhone and iPad
May 24, 2011
Zendesk, the proven cloud-based help desk software provider, today announced new releases of Zendesk for iPad and Zendesk for iPhone apps. These updates extend Zendesk’s mobile strategy of providing the greatest flexibility for customer support agents to easily view, update and manage support requests anytime, anywhere. With more than 100,000 Zendesk mobile app downloads, the presence of mobile applications for business purposes is proving to be a powerful force that cannot be ignored.
Zendesk’s mobile help desk products support some of the most popular smartphones and tablets, including iPhone, iPad, Android, and BlackBerry. Some usage statistics include:
* Total breakdown of Zendesk’s mobile app usage:
o 57 percent on iPhone
o 24 percent on Android
o 18 percent on iPad
o 1 percent on BlackBerry
* Zendesk agents using native mobile apps: Close to 25 percent of all Zendesk agents are currently using the iPhone app, and 10 percent of all Zendesk agents are using the iPad app.
* Growth of Zendesk app usage since February: Zendesk has seen a large increase in the usage of its mobile apps since February 2011. In the last three months, Zendesk for iPhone usage grew 22 percent, while Zendesk for Android grew a whopping 122 percent.
“We’re continually developing new ways for support agents to better interact with customers,” said Zack Urlocker, Zendesk’s COO. “Having Zendesk on a wide variety of mobile devices gives agents the flexibility to look into the health of their support requests anywhere, anytime. This allows them to resolve the high priority issues immediately, therefore significantly improving customer satisfaction.”
Griffin Technology, the preferred designer and manufacturer of accessories for the iPod, iPhone and iPad is also a fan of Zendesk for iPad. “Zendesk for iPad has really allowed our team to go mobile and easily assign and respond to tickets on the fly,” says David Cintron, help desk technician from Griffin Technology. “I love the convenience of quickly accessing and responding to support requests no matter the location. With Zendesk for iPad, I have all the support information I need right at my fingertips.”
To learn more about Zendesk’s mobile applications visit http://www.zendesk.com/mobile.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com