Zendesk Debuts Open Source, Real-Time Push Notification FrameworkZendesk's latest customer service management tool actually comes in the form of an open source framework for developers.
October 16, 2012
by Rachel King
Zendesk, a San Francisco-headquartered customer service software and support software provider, has introduced a new open source push notification framework.
Some examples of what these push notifications and messages could be about include presence detection, live chat requests, and data entry changes -- all of which would likely benefit from (if not require) real-time alerts for making better business decisions faster.
Dubbed Radar, the tool functions as an add-on to any existing application, whether it be a chat platform or a CRM platform, with what are described as "minimal changes" to the app's existing code.
While Zendesk stresses how simple this should be on the IT end, Zendesk's engineering team that developed this framework added that more complex systems can be built by combining Radar API resources.
Zendesk's Radar is available to developers for use now.