Zendesk Brings Help Desk Software To The iPadFebruary 14, 2011
by Leena Rao
Customer support startup Zendesk is rolling out an iPad app today, which allows support agents to manage a company’s help desk on the go.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Zendesk is adding around 20 new customers per day, recently hitting the milestone of 5,000 businesses using the customer service platform.
Zendesk for iPad joins existing apps for the iPhone, BlackBerry, and Android, which have exceeded more than 80,000 total downloads. The iPad app contains much of the same functionality as the web and mobile apps, but also includes a few exclusive features. Users can view a real-time list of the tickets assigned and support agents can also bookmark a ticket to respond to it later, or use it for future reference.
The company’s COO Zack Urlocker says that he expects the iPad app to be the company’s most popular mobile app as more and more companies adopt the device.
Zendesk has raised a total of $25.5 million.