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Zendesk Breaks Into Top 15 Most Popular Salesforce AppExchange Applications

Salesforce.com Users Flock to Zendesk for Help Desk Software

May 17, 2011
Press Release

In just five months since the introduction of the Zendesk help desk integration with Salesforce.com, Zendesk breaks into the top 15 most popular AppExchange applications.

Zendesk for Salesforce gives companies a holistic view of their customers, from sales to support. Salesforce and Zendesk data views are available via both platforms, empowering support agents with detailed, customizable Salesforce information by providing sales and marketing teams with up-to-the-minute customer support and engagement information from their help desk.

“Zendesk for Salesforce is the most popular integration among our customers,” said Zack Urlocker, COO at Zendesk. “In just a few short months, Zendesk is quickly becoming the de facto standard for Salesforce.com users. This just makes sense. Customer support is where important customer relationships are built. Having actionable Zendesk ticket and Salesforce CRM data in a unified view allows you to strengthen and enhance these important relationships.”

Zendesk for Salesforce provides two-way integration that includes:

  * Access to Salesforce data from Zendesk - View Salesforce CRM information in a customer profile directly in Zendesk. Customize Salesforce attributes shown in Zendesk user profiles.
  * Access to Zendesk data from Salesforce - View Zendesk tickets directly from Salesforce, and filter them by status, priority and type. Update and create Zendesk tickets within the Salesforce platform.
  * Push Zendesk tickets into Salesforce cases - Report on consolidated Salesforce cases and Zendesk ticket data, and tap into Salesforce’s advanced analytics to make intelligent business decisions.

“With Salesforce for Zendesk we have strengthened our internal processes and greatly improved our communications with customers,” says Lindsey Mark, client relations lead at Compete, Inc. “This integration allows our inside sales and client relations teams to maintain transparency in our interactions with customers and provides vital context to our communications.”

For more information and to download from AppExchange, visit www.zendesk.com/salesforce

About Zendesk
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

Zendesk Breaks Into Top 15 Most Popular Salesforce AppExchange Applications

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