Zendesk Announces its 10,000 Client MilestoneApril 05, 2011
The Next Web
by Courtney Boyd Myers
Zendesk, a sleek, web-based help desk software provider announced its 10,000 client milestone today as it enables more than 10,000 businesses of all sizes to streamline their customer support across all the communication channels such as web, phone, email, social media or online chat. Their software leverages the benefits of the Internet and social media to enhance every part of the customer service process in a way that appears effortless. In less than a year, Zendesk has more than doubled its clientele, including big name brands like Curves, Groupon, Nielsen, OpenTable, Rogers Communications and SmugMug.
“Zendesk lets companies engage with customers on their preferred channels when and how customers want to. With our cloud-based help desk software, we can scale to help even the fastest growing businesses maintain the highest levels of service,” said Mikkel Svane, CEO of Zendesk in the release. “Most successful businesses know that the quality of the customer service they provide needs to be just as high as the quality of the products or services they sell. Otherwise, they’ll lose out to the competition.”
Over the summer, in an interview with Blip.TV‘s Content Relations Associate, Tom Reynolds, he says, “By the end of the first day using the software, we knew Zendesk was exactly what we were looking for.” All blip.tv employees, from the interns to the CEO, can access Zendesk, as it is integrated into their support e-mail system.
“We love that every few weeks or few months Zendesk rolls out substantial new features– for free,” says Reynolds. One month ago Zendesk rolled out the ability for customers to “vote up” ideas in a forum, similar to Facebook’s “Like This” button. For example, if someone has a problem with a blip.tv feature, users can click the “vote up,” button. “It’s a very low barrier to entry for users and it provides excellent feedback for us,” says Reynolds.
Zendesk’s 10,000 customers span 100 countries and support more than 30 million end users. Zendesk’s scalable, web-based help desk makes it easy for businesses to maintain thorough customer service as they grow. In addition to the web application, Zendesk has released mobile apps for the iPad, iPhone, BlackBerry and Android devices. To date, Zendesk has exceeded 100,000 total downloads. Zendesk is also very affordable and their pricing varies depending on the size of the company. They offer a free 30-day trial and three different pricing platforms.