Zendesk and WordPress Partner to Deliver Better Customer ServiceWordPress Users Can Now Easily Convert Customer Comments Into Help Desk Tickets
June 01, 2011
Zendesk, the leading provider of proven, cloud-based help desk software, today announced Zendesk for WordPress. The new integration lets administrators select and easily convert customer comments on blogs into Zendesk help desk tickets.
Companies now have a simple way to track customer issues and assign them to help desk agents from within the WordPress administrator dashboard. In addition, administrators can browse the Zendesk tickets themselves from within the WordPress dashboard.
“There is no better way to improve customer satisfaction and attract new customers than to show that you are listening,” said Zack Urlocker, COO of Zendesk. “Zendesk for WordPress is a breakthrough. Through blogs, companies now can quickly find customers who have issues or concerns, put them into a simple help desk system with a single click and easily track the issue through rapid resolution.”
“The new Zendesk for WordPress plugin is a great tool to integrate a robust help desk system into the WordPress workflow,” says Joshua Strebel, co-founder of Page.ly. “With this integration, WordPress users can easily respond to their readers’ comments and ensure that they are providing top-notch support to their current, and potential, customers. We recommend this integration to any WordPress user that is looking for an easy to use, yet full featured customer support solution.”
Zendesk for WordPress is available to Zendesk customers today. To learn more about Zendesk for WordPress visit http://www.zendesk.com/wordpress
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.