Turn Customer Chats Into Support Tickets With Olark and ZendeskMay 04, 2011
by John Paul Titlow
Chatting with your customers live as they navigate your site can be pretty powerful, but how can you be sure that whatever they tell you is acted upon?
A new integration between customer chat service Olark and help desk software provider Zendesk makes this process a bit easier.
The integration lets users pull contact information and transcripts of chats with customers into Zendesk tickets, adding crucial detail to help desk cases and making it easier to act on customer-reported issues.
Olark has published step-by-step instructions for existing customers of both Zendesk and Olark. For those who are not Zendesk users, Olark is offering a promotional discount. Sign up using the coupon code OLARK for a 25% discount off of the first three months of service.
This is just one more in a long line of third party integrations offered by Zendesk, a product that starts at $9 per month, making it an ideal offering for small businesses.