OpenSpan Solutions Awarded Two 2012 TMC Labs Innovation AwardsOpenSpan Desktop Analytics™ and OpenSpan Desktop Automation™ Recognized for Innovation and Market-Leadership
September 18, 2012
OpenSpan, Inc., a provider of user process analytics, optimization and automation solutions, today announced that TMC, a global, integrated media company, has named OpenSpan Desktop Analytics™ and OpenSpan Desktop Automation™ winners of the 2012 TMC Labs Innovation Awards presented by TMC's CUSTOMER magazine.
"With revenue growth and cost containment taking center stage among management priorities, customer contact centers are looking for ways to boost performance and efficiency," said Anna Convery, Executive Vice President for OpenSpan. "Several hundred thousand customer-facing workers around the globe are more productive and better able to deliver world-class customer service today through improvements made using OpenSpan solutions. Our independent assessments continue to show that our customers achieve as much as a 21 percent lift in overall productivity within the first year," Convery said.
OpenSpan's Desktop Analytics™ and Desktop Automation™ solutions were designed to help contact centers rapidly improve call center performance, while leveraging existing personnel, processes and IT investments. They give contact center executives a Better Way to Manage™, with the visibility to see how well agents are performing key activities to enterprise standards based on precise, granular visibility into those activities. OpenSpan is used to simplify the agent desktop, streamline processes with automation, improve access to customer data, and provide agent guidance during customer interactions, which can increase accuracy and compliance. For call center agents, it adds up to a Better Way to Work™.
"Congratulations to OpenSpan for being granted these 2012 TMC Labs Innovation Awards. OpenSpan Desktop Automation and OpenSpan Desktop Analytics were selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies," said Tom Keating, CTO and TMC Labs Editorial Director.
"OpenSpan has proven that these call center solutions are truly innovative, and have made advancements in the customer experience industry," added Rich Tehrani, CEO, TMC. "We're pleased to recognize these outstanding achievements with TMC Labs Innovation Awards this year."
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
The TMC Labs 2012 Innovation Award highlights are published in the September 2012 issue of TMC's CUSTOMER magazine.
OpenSpan provides technology that improves, accelerates and measures software- and data-driven work on the desktop, driving performance in front-office, retail and back-office environments. Desktop Analytics™ software captures all desktop activity to measure worker performance and work outcomes. Organizations then use OpenSpan's Desktop Automation™ tool for building and implementing user process improvement or process automation solutions across enterprise applications. OpenSpan solutions require no changes to IT architecture or mission-critical applications, providing rapid development and deployment, agile response to changing business needs, and continuous, iterative improvement. OpenSpan customers include Global 2000 organizations in financial services, insurance and telecom, among other industries. Customers report exponential ROI through increased productivity, improved efficiency and enhanced customer experience. The privately held company is based in Atlanta, GA.