Leading Enterprise Workforce Management Provider GMT Announces Strategic Partnership with OpenSpanPartnership Enables GMT to Offer OpenSpan’s Suite of Desktop Analytics and Integration Products
September 09, 2010
ATLANTA—(BUSINESS WIRE)—GMT Corporation, a global industry leader in enterprise workforce management and performance optimization solutions, and OpenSpan, Inc., a leader in user process management software, today announced a strategic partnership enabling GMT to promote and market OpenSpan products worldwide in combination with GMT’s workforce management and performance optimization solutions.
GMT Planet is a proven enterprise workforce management and performance optimization software suite that helps put the right people in the right place at the right time – to achieve the right business results. Contact center clients worldwide report significant operational benefits through their use of GMT Planet, such as lower contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction.
GMT Planet offers a powerful and comprehensive feature set supporting all the essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment.
“OpenSpan’s event monitoring and analysis capabilities are a perfect complement to GMT’s workforce management solutions,” explained Roger Avats, co-founder and chairman for GMT. “OpenSpan’s User Process Management gives GMT the ability to provide additional information on user performance and effectiveness, which helps ensure the right people are in the right place doing the right things so our customers can achieve their business goals.”
OpenSpan technology is used to complement a comprehensive business process improvement strategy that allows enterprises to monitor exactly what users do in virtually any application, analyze inefficiencies and compliance risks, and automate manual processes to save both time and money.
OpenSpan’s User Process Monitoring software gives you better visibility into needed process changes (with or without Business Process Management software) or automation, application simplification, and even training deficiencies. In many cases, OpenSpan’s automation technology can be used to quickly automate tasks, simplify the user’s desktop, and improve user efficiency.
“This partnership with GMT Corporation illustrates OpenSpan’s growing momentum in the competitive enterprise application monitoring market,” said Eric Musser, CEO for OpenSpan. “Today it is becoming increasingly essential for more and more enterprises to determine how users are interacting with critical business applications.”
For a complete listing of GMT news, please visit http://www.gmt.com/news-main.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT’s products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT’s solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water. The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com. Follow GMT on Twitter: www.twitter.com/gmtcorporation.
ABOUT OPENSPAN, INC.
OpenSpan provides User Process Management software, enabling Global 2000 enterprises to improve user efficiency while enforcing adherence to corporate or regulatory policy. Using OpenSpan as part of a comprehensive business process improvement strategy, enterprises monitor exactly what users do in virtually any application, analyze inefficiencies and compliance risks, and automate manual processes that save time and money. Please visit www.openspan.com to learn more and to download our free IDE.
Follow OpenSpan on Twitter for the latest product information at @openspan.