Innotas and Zendesk Partner to Provide a Complete View of ITCompanies Offer Managed Integration to Help Customers Synchronize Information Across Systems to Reap Benefits of Complete Visibility Into IT Operations
February 24, 2012
Innotas, a leading provider of Cloud Solutions for IT Management, and Zendesk, the proven cloud-based help desk that is the fastest way to enable great customer service, today announced that Innotas and Zendesk have partnered to empower businesses to get a complete view of activity within IT organizations.
Innotas will provide managed integration services to customers who want to link the two systems via the Innotas Integration Platform. By integrating Zendesk and Innotas, businesses can provide a single point of entry for any IT request and link tickets from Zendesk with projects in Innotas for proper governance and resource management. Additionally, the integration enables IT departments to send tasks from Innotas project plans to Zendesk and enjoy comprehensive visibility into both sustaining and strategic work as well as costs associated with both. The seamless integration between Innotas and Zendesk provides IT leaders with a complete view of where their organizations are investing time, resources, and money across projects, tickets, and applications.
“The key to a workforce that is happy with their IT department comes down to customer service and the agility with which IT can respond to requests and keep their internal customers informed throughout the entire process,” said Adrian McDermott, Zendesk’s Vice President of Engineering. “The integration with Innotas provides IT visibility into every aspect of the lifecycle of a request, however it moves across the organization, allowing IT to manage work across system silos. This visibility provides IT with the information it needs to improve the overall experience for the people they support.”
The cloud-based Innotas IT Management solution is built on a strong foundation of Project Portfolio Management (PPM). Effectively managing project requests, resources, budgets and projects is key to delivering the new IT initiatives that drive the company forward. Combined with powerful Application Portfolio Management (APM), the Innotas IT Management solution becomes the sure path to helping your enterprise reach its goals. APM allows businesses to analyze and manage IT tasks needed to sustain existing operations. IT typically spends 75% of its time, budget, and resources sustaining existing operations, or “keeping the lights on,” and only 25% on new strategic initiatives. True IT Governance cannot be achieved without a strong Application Portfolio Management (APM) system.
“As IT leaders continue to adopt project and application portfolio management tools to manage work across the organization, they quickly realize that a solution like Innotas actually sits in the center of a much larger ecosystem of solutions, all of which need to share data to be effective,” said Kevin Kern, President and CEO of Innotas. “The integration with Zendesk and other help desk solutions marks our first step into unifying this ecosystem to provide a complete view of the IT organization so that IT leaders can understand and act upon visibility across both sustaining and strategic IT operations from both a people and cost perspective.”
Innotas Cloud Solutions for IT Management is a seamless way to manage Resources, Applications and Projects across all IT. With a strong foundation in Project Portfolio Management and Application Portfolio Management, Innotas provides CIOs and IT Management with Cloud-based 360° visibility across both strategic initiatives and sustaining operations for improved decision making across the entire IT portfolio. Innotas customers include Forbes, Tiffany & Co., Crocs, Crayola, City of Memphis, and Hamilton Beach. For more information please visit www.innotas.com or contact us at 866-692-7362.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers, partners and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.