Gilt Groupe, Inc. Improves Shopping Experience With Changes to Its Shipping and Returns PolicyLower shipping rate, option of credit card refund, and expanded returnable categories allow for more convenience
May 16, 2011
Gilt Groupe, Inc., an innovative online shopping destination, today announced that it has improved the shopping experience for its members by changing the company’s shipping and returns policy.
Effective immediately, shipping will be reduced to a flat fee of $5.95 for UPS ground shipping no matter the size of the purchase. Returns can now be made via a USPS mailbox or a UPS drop-off location. Returns will be accepted up to 21 days after merchandise was shipped to the customer.
In addition to the lowered shipping fee, Gilt has expanded its return policy to offer its customers the option of a credit card refund. Starting today, Gilt customers will have the option of returning for a credit card refund, minus the cost of return shipping, or a Gilt credit for the merchandise as well as the shipping fee. Gilt Groupe has also expanded the categories in which it will accept returns to include handbags, wallets, sunglasses, ties, belts, cufflinks, and jewelry, in addition to all sizable items.
“Creating a world-class customer service experience has always been of utmost importance to Gilt’s success,” said Kevin Ryan, Founder and CEO, Gilt Groupe. “We have taken the feedback we have received from our members and are excited to roll out new shipping and return policies, which will create an improved shopping experience for our members.”
About Gilt Groupe, Inc.
Gilt Groupe, www.gilt.com, is an innovative online shopping destination offering its 3.5 million members special access to the most inspiring merchandise and experiences every day, many at insider prices. Gilt continually searches the world for the most coveted brands, including fashion for women, men and children, home decor, hotels and travel experiences on every continent, and unique activities in a growing list of cities and destinations. We believe that every day is an opportunity to inspire and be inspired.