Empirix Testing as a Service Solution Supports HIPAA EnvironmentsOffering Assures High-Quality User Experience While Maintaining Safety of Patient Information
June 22, 2011
Empirix Inc., a market leader of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, today announced that its Empirix Testing as a Service™ (ETaaS) on-site solution supports Health Insurance Portability and Accountability Act (HIPAA) environments. Empirix’s packaged offering—which combines hardware, software and professional services into a flexible and customizable solution—now delivers comprehensive network and user experience testing capabilities, as well as a best practices testing approach that addresses compliance requirements of healthcare organizations.
Today, contact centers and unified communications (UC) solutions are an important tool in the healthcare industry for boosting patient services and controlling costs. For example, healthcare organizations routinely use these technologies to reduce costs by delivering patient and provider self-service access to referrals, benefit information, patient records and appointment information. Telemedicine applications that transmit biometric data and video conferencing solutions that show test results to specialists all have a positive impact on patient care and outcomes. And new UC solutions make it easier for patients and providers to connect, thereby reducing response delays.
While these solutions represent powerful new ways for organizations to communicate and differentiate themselves from competitors, they also present significant challenges in terms of network complexity and performance. Best practice methodologies suggest that all new applications, services and systems undergo end-to-end performance and load testing in the pre-deployment phase. More importantly, these tests should emulate real-world conditions as closely as possible; namely, they should replicate how users would realistically interact with the service and verify the response. Unfortunately, this becomes more complicated in environments where data is subject to HIPAA regulations. These organizations must ensure that testing technologies and services meet strict privacy rules and regulations governing patients’ personally identifiable information (PII) and protected health information (PHI).
Empirix’s ETaaS provides organizations with a service for testing new contact center and UC solutions in environments that must comply with HIPAA regulations. Empirix works with clients to create a plan that best emulates user behaviors and then executes the test on-site. Empirix details any quality issues, performance failures and interoperability problems to pinpoint where corrections are needed prior to production implementation, ensuring a seamless service roll out and proactive, ongoing monitoring that protects the user experience.
Gain an unfair advantage
“Empirix’s deep expertise in delivering testing services tailored to the unique needs of organizations in regulated industries and experience working with healthcare companies makes the company ideally positioned to meet the challenges of testing in HIPAA environments,” said Sean Duclaux, director of product management, Empirix. “Healthcare organizations can now confidently outsource their testing needs.”
The ETaaS offering brings together best-in-breed Empirix technology and professional services tailored to meet any organization’s unique needs. With the company’s fully integrated solution, contact centers across industries—including those in healthcare—can validate the quality of the user experience and overall performance of the network prior to deploying new services and applications. Powered by Empirix’s Hammer™ Test Engine™, and bolstered by the company’s unparalleled global services organization, ETaaS can be tailored to solve a variety of business problems facing today’s contact centers, including compliance to industry-specific performance regulations, successfully migrating to IP and mitigating the risk of deploying multi-vendor infrastructures.
Empirix is a market leader of service quality assurance solutions for comprehensive customer experience management and end-to-end communication analysis of mobile broadband and IP-based communications systems. The company offers a complete suite of products and services designed to address the quality and interoperability challenges posed by the increased use of mobile broadband, LTE, converged voice and unified communications in both IT and Telecom Environments. The world’s largest communication service providers and enterprises depend on Empirix’s proactive and predictive correlation solutions to assure the quality of their business-critical communication networks, resulting in greatly improved customer loyalty. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.