Empirix Surges into 2011February 08, 2011
Record revenue, innovative new products and a growing global presence helped Empirix Inc. solidify its position as the market leader of service quality assurance solutions for new IP communications. 2010 marked the third year of growth in a row for Empirix, with 31 percent order growth, directly related to the company’s advancements in service quality assurance solutions for unified communications (UC), and a 28 percent increase in the company’s customer base.
“By almost every measure – including revenue, customers and global reach – Empirix continues to grow at an impressive rate,” said John D’Anna, president and CEO, Empirix. “The increasing use of voice, video and data on the same network, as well as the proliferation of mobile devices, has changed the criteria to assure best customer experiences. Empirix is recognized for its unrivaled assurance solutions, which enable our customers and partners to deliver high quality customer experiences in today’s multi-channel communications market.”
Corporate growth – The acquisition and integration of Mutina Technologies gives Empirix a full range of cutting-edge solutions for voice, video, data and mobile broadband. This unique approach enables Empirix to offer a comprehensive network view within a single platform, leading to lower costs and faster time-to-market as customers scale their service offerings.
Customer growth – Empirix’s global customer base continued to expand in 2010, with companies such as Amtrak, using Empirix to proactively manage the quality of experience (QoE) for its customers, China Mobile, choosing Empirix to verify the performance and functionality of its voice, video and data applications, and lastminute.com, utilizing Empirix to ensure a high level of customer satisfaction, especially during periods of high demand.
Expanding Partner Network – In 2010, Empirix provided Avaya with an on-demand service validation solution, giving Avaya and its authorized channel partners a uniform, easy-to-use tool set for scheduling, executing and viewing validation results.
Products delivering network intelligence in multi-channel communications – Empirix announced a number of new solutions, benefits of which include managing multiple channels with Hammer Edge 2.0, obtaining analytics to understand the customer experience with Hammer™ xCentrix™ and understanding the performance interaction of multiple mobile technologies on the same network with Empirix’s IPXplorer® solution.
Industry recognition – Empirix’s Hammer Edge™ was a recipient of TMCnet’s Communication Solutions Product of the Year Award and the company was named to the Inc. 5000 list of America’s fastest growing private companies.
Looking Ahead – “In addition to strong performances in our core markets, Empirix is also experiencing significant growth in mobile broadband and unified communications – two sectors with impressive upside potential in the years ahead,” said D’Anna. “The communications market is rapidly transforming toward an application-oriented environment. Companies need comprehensive and customizable solutions, encompassing data, voice, video and mobile, and capable of providing an unprecedented level of network intelligence. Empirix is ideally positioned to be the best-in-class provider of solutions that help deliver high quality customer communication experiences.”
Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP testing and application performance management. It’s widely acclaimed Hammer™ Test Engine™, with patented technology is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest service providers, enterprise contact centers, and equipment manufacturers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.