Empirix: Right or Wrong, It's the Mobile Carriers Whose Throats Get ChokedMarch 15, 2011
IT Business Edge
by Carl Weinschenk
Carl Weinschenk spoke with Bob Hockman, director of product marketing for Empirix. Earlier this month, the company released a survey performed by Harris Interactive that revealed mobile carriers often are blamed for problems that don’t occur on their networks.
Mobile users are frustrated by dropped calls, broken video streams, slow search results and other problems. It’s a given that many – indeed, most – of these services are provisioned across several networks. Problems, however, are blamed on the mobile carrier in an inordinate amount of cases. Bob Hockman told IT Business Edge contributor Carl Weinschenk that the key going forward is for the entire chain – wired and wireless carrier and the network that ultimately holds the data – to cooperate and create a comprehensive picture of the session as much as possible.
Full interview here: