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Empirix Assures Quality of Multiservice IP Networks with Hammer Edge 2.0

Latest release improves end-to-end testing of IP networks, UC solutions, ENUM servers, security threats and network devices supporting voice, video, e-mail and chat

November 08, 2010
Press Release

BEDFORD, Mass.—(EON: Enhanced Online News)—Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced the availability of Hammer Edge 2.0, a next-generation test solution that measures the effects of varied network traffic on real-time voice and video quality. This release expands the product’s multiservice, security and high-density media capabilities, which significantly reduces the time and cost of testing today’s complex IP communications solutions. For network equipment manufacturers, this benefit translates into higher quality products, shorter engineering cycles and faster time to revenue. For service providers and enterprises, it means gaining the ability to assure a great customer experience.

Using the Hammer™ Edge™ solution, organizations can quickly create and execute test plans that simulate a wide range of realistic user traffic to predict its impact on Quality of Service (QoS). Along with session border controllers, firewalls and security gateways, Hammer Edge 2.0 now verifies ENUM, e-mail, chat and IM servers, as well as solutions featuring Media Gateway Control Protocol (MGCP) and high-density voice and video media.

“Empirix has been a test partner for many years and an innovator in IP testing for even longer, so they were a perfect choice for demonstrating our NBS product performance to our customers,” said David Tipping, vice president of worldwide systems engineering and marketing for Sonus Networks. “Hammer Edge addresses our high-density media requirements along with a wide range of service and security test scenarios.”

Today, a true assessment of real-time voice and video quality is vital to understanding the customer experience. A recent report* from the Customer Experience Foundation found that 68 percent of consumers will hang up if they experience poor voice quality. For those calling about a new product or service, they will likely call a competing company instead. As networks are asked to support more traffic, media, devices and applications to enable today’s multiservice solutions, issues with voice quality will only become worse. With Hammer Edge, organizations can quickly identify and fix these problems before they ever reach the end-user.

“With the entrance of new applications and modes of communications, assuring the quality of all new products and services is even more critical to the success of a business,” said Tim Moynihan, vice president of marketing, Enterprise Solutions at Empirix. “Organizations need to verify the effect of multi-modal communication on overall QoS – prior to deployment – otherwise it will cost them time, customers and money.”

Hammer Edge 2.0 also offers enhanced performance and greater flexibility. It now runs on an Advanced Telecommunications Computing Architecture (ATCA) platform, industry standard technology for high-performance communication devices and networks, in multi-blade configurations. Hammer Edge test blades support multiple 1 Gb or 10 Gb Ethernet interfaces.

Hammer Edge 2.0 is available immediately. To learn more about the product, please visit: http://www.empirix.com/products/hammer_edge.asp.

* For a copy of the whitepaper covering these survey results – called “Could you repeat that please? The costs and customer experience impacts of Poor Voice Quality” – request one online at: http://www.empirix.com/poorvq.

About Empirix Inc.

Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP testing and application performance management. Its widely acclaimed Hammer Test Engine™, with patented technology is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest service providers, enterprise contact centers, and equipment manufacturers depend on Empirix® solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.

Empirix Assures Quality of Multiservice IP Networks with Hammer Edge 2.0

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