press room

BEDFORD, MA, Aug 11, 2008 (MARKET WIRE)—
Empirix(R) Inc., which helps organizations adopt complex communications
solutions with confidence, announced today that ThinkTel, a provider of
wholesale voice over broadband solutions and advanced voice applications
for Canadian ISPs, IT integrators, cable operators, and carriers, has
implemented Empirix’s Hammer XMS. ThinkTel selected the Empirix solution
for analyzing VoIP signaling and network troubleshooting, helping it to
reduce support and resolution times and improve its overall network
quality.

Founded in 2003, ThinkTel has grown over the last five years into a
national provider of wholesale trunking for business-to-business
solutions. As business grew, so did the need to conduct more call
analysis. As a result, ThinkTel began using Empirix’s Hammer XMS and has
since relied upon the VoIP diagnostic tool to provide a complete, clear
and accurate picture of what was happening for every call in the network
at any given point in time.

Specifically, within only two months ThinkTel noticed a difference in how
Hammer XMS was able to augment its operational efficiency. Problem
resolution rates increased by 40%, and there was a reduction in per call
problem identification time of ten minutes. In addition, ThinkTel noted an
added benefit of being able to send call diagnostics directly to the
customer and share complete and detailed information about the cause of
the issue.

“After reviewing several diagnostic and monitoring options, it was clear
Empirix’s Hammer XMS solution was the most comprehensive offering that fit
our needs,” said ThinkTel President and CEO Dave Damer. “Simply put, with
Hammer XMS, first time problem resolution numbers are up and we’ve also
been able to use Hammer XMS as a sales and marketing tool since it
demonstrates very clearly our capability to diagnose, identify and resolve
issues. As a growing company, we’re focused on partnering with other
organizations that can scale to our growth, and Empirix has proven it will
be an asset as we continue to expand.”

Empirix’s Hammer XMS is a carrier-class monitoring solution designed to
ensure the reliability and quality of next-generation services. With
Hammer XMS, Network Engineering, Planning, Operations and Customer Care
teams are more efficient and confident in their ability to rapidly deploy
new services and maintain their current services with higher quality and
at lower cost.

“Hammer XMS enables organizations to be more effective with sophisticated
VoIP monitoring methods, such as call correlation, per call statistics and
diagnostics,” said Gordon Eddy, senior director, product management at
Empirix. “Implementing these types of advanced diagnostic techniques can
make a tremendous difference in productivity for companies like ThinkTel.
Our products have been designed with the customer experience in mind, so
we’re happy to be able to help ThinkTel in its continuing efforts to
ensure its customers are satisfied.”

About ThinkTel Communications
ThinkTel is a leading provider of wholesale voice over broadband solutions
and advanced voice applications. ThinkTel enables ISPs, IT integrators,
cable operators, and carriers to deliver VoIP solutions with a minimal
need for technical staff or capital investment. ThinkTel also provides
all the required services such as E911, order and provisioning systems,
billing, and customer self service portals.

ThinkTel owns and operates a National network with over 50 points of
presence in Canada. ThinkTel utilizes carrier grade infrastructure and a
suite of web based tools to enable customers to manage services in near
real time. ThinkTel products include SIP trunking, hosted and premise
based PBX solutions, and hosted video surveillance. For more information,
visit www.thinktel.ca.

About Empirix
Empirix helps organizations adopt complex communications solutions with
confidence. We combine the industry’s deepest knowledge of
telecommunications and self-service applications with award-winning
testing and monitoring solutions to ensure our customers realize the
promise of their technology investments. Empirix is the only company with
expertise that spans the evolution of these advanced technologies across
multiple markets—from testing in R&D labs through monitoring the
end-user experience. For over a decade, thousands of quality-conscious
network equipment manufacturers, service providers and enterprises
worldwide have trusted Empirix to reduce the time and cost of integrating
new technologies into existing environments. Visit www.empirix.com.