Empirix Receives 2008 Product of the Year Award - Presented by Customer Interaction Solutions MagazineFebruary 23, 2009
OneSight for Contact Centers Honored for Outstanding Innovation
Bedford, MA, (Feb. 23, 2009) — Empirix announced today that OneSight for Contact Centers has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Empirix’s OneSight for Contact Centers™ is the only contact center management solution designed to identify and resolve problems found in the complex technology of today’s contact centers. By continuously monitoring the customer and agent experience, OneSight for Contact Centers can detect problems before they affect either user. By combining this proactive application and infrastructure monitoring with extensive trouble shooting capabilities, One Sight for Contact Centers significantly reduces the time to find and repair problems when they occur and ensures Contact Centers are delivering the maximum value to the enterprise. In addition, the powerful web-interface is easily tailored to provide the right information to the right person at the right time.
“We are honored to receive this award from such a well-respected industry publication,” said Jeff Weil, General Manager of Contact Center Solutions at Empirix. “Many enterprises have realized that by proactively monitoring their Contact Center technology, they can find problems before they affect their most valuable asset, their customers. As a result, OneSight for Contact Centers plays an important role in helping organizations increase customer satisfaction – a key to surviving today’s challenging economic climate.”
“I am pleased to honor Empirix for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Empirix, Inc.
Empirix is the leading provider of voice testing and monitoring solutions for network equipment manufacturers, service providers, and enterprises. The world’s best companies rely on Empirix to guarantee the quality, reliability and value of their communication networks, applications and services. As the only company with solutions that span the technology development and deployment life cycle – from testing in R&D labs through monitoring the end-user experience – Empirix possesses unparalleled expertise in Contact Center applications, Unified Communications, VoIP, IMS, and NGN. To learn more about the company, visit www.empirix.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.