Customer Support from Your iPad With Zendesk's New AppFebruary 14, 2011
by Audrey Watters
Customer support software-as-a-service Zendesk released an iPad app today, aimed at helping customer support agents to help customers while on the go.
Zendesk offers a web-based help desk and support ticketing application, making it easier for companies to manage support requests from their customers. The new iPad app joins the company’s other mobile apps (for iPhone, Android, and Blackberry), but undoubtedly responding to tickets is far easier on the iPad.
As founder and CEO Mikkel Svane points out in the company’s announcement, this isn’t simply “a reskinned mobile web interface or a a revamped iPhone app.” Zendesk has built a new app for the iPad that gives you the complete interface for your Zendesk account. The app lets you access all your views, access the complete ticket conversations, answer emails and tweets, use macros, and look up and resolve help tickets.
The app also has some new features, available solely on the iPad, including bookmarking and a real-time ticket activity stream that’s integrated with the device’s push notification system.
Zendesk boasts over 5000 customer companies, and the startup has raised over $25 million in funding.