Customer Service Platform Zendesk Signs Up Evernote As Its 25,000th BusinessJanuary 08, 2013
by Anthony Ha
Zendesk says that it closed out 2012 by crossing the 25,000-customer milestone. It’s a big-name company, too — note-taking app Evernote announced that it will be using Zendesk to deliver customer service.
“When we develop Evernote, we strive for ease-of-use, scalability and availability across multiple platforms,” said Vice President of Customer Satisfaction Philip Dean in a press release. “We expect the same from our customer service provider, and we found that in Zendesk.”
Back in June, Zendesk announced that it hit the 20,000-customer mark, so the company has added another 5,000 in the past six months. It sounds like Zendesk is growing at a pretty steady pace (it also took about six months to get from 15,000 to 20,000 customers), but it’s come a long way since it was launched in 2008. It took about two-and-a-half years to get its first 5,000 customers.
CEO Mikkel Svane said that through those businesses, Zendesk is delivering customer service to 100 million consumers in more than 140 countries. The company also recently raised a $60 million round led by Redpoint Ventures, with plans (but no definite timeline) for an IPO.