Cloud Partners Integrate IT Management, Help-Desk ServicesInnotas, a provider of cloud-based IT management services, and Zendesk, a provider of cloud-based help desk software, have formed a partnership that integrates their cloud offerings.
February 24, 2012
by Bob Violino
Under the arrangement, Innotas will provide managed integration services to companies that want to link the two systems via the Innotas Integration Platform. Through the integration of the two services, organizations will be able to provide a single point of entry for any IT request and link tickets from Zendesk with projects in Innotas for proper governance and resource management.
The integration between the Innotas and Zendesk offerings will give IT managers a complete view of where their organizations are investing time, resources, and money across projects, tickets and applications, according to Innotas.
“The key to a workforce that is happy with their IT department comes down to customer service and the agility with which IT can respond to requests and keep their internal customers informed throughout the entire process,” Adrian McDermott, Zendesk’s vice president of engineering, said in a statement. “The integration with Innotas provides IT visibility into every aspect of the lifecycle of a request, however it moves across the organization, allowing IT to manage work across system silos.”
The Innotas IT Management service is built on the company’s Project Portfolio Management (PPM) offering, and can be used in conjunction with Innotas’ Application Portfolio Management (APM) solution, which allows businesses to analyze and manage IT tasks needed to sustain existing operations.