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Manage Customer Success to Reduce Churn

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and how to actively manage your business to achieve it. It also looks at the newly emerging Customer Success function. Read More

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Hello Future: Investing in Oculus VR

Today we announced that we co-led an investment in Oculus VR with our friends at Spark Capital. We are thrilled about the opportunity to work with the Oculus crew for a number of reasons Read More

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Announcing Matrix X

Today we are pleased to announce the close of Matrix X, our tenth early-stage technology-focused venture fund. We’d like to thank our limited partners for their incredible, longstanding support of our partnership and the great entrepreneurs that are the core of our business. Read More

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